PURCHASING OUR PIECES


Questions before purchasing?
Email us at shop@felina.mx 
and we will make sure to get back to you briefly.

Our new online shop ships to all states of Mexico and Mexico City. Enjoy our flat rate of $230.00 mxn. All our orders are insured and sent through reliable couriers. You will receive you package within 3 to 7 business days depending on your location. 

We are currently working on our logistics for international shipping, we want to ensure you will be able to receive a package from us no matter where in the world you are without having to pay unnecessary taxes and scary import duties.

If you wish to acquire our pieces that appear under request, this means we might not have them in stock available to ship right away. We encourage you to visit our section Collections and by choosing a piece, click on the Request button and fill in the information we require, we will get back to you in 24 hours or less. Why we ask for your Country and Zip Code? This information is optional, if you wish to share that information with us, we can estimate the cost of shipping and time of arrival.

 

For more information about your specific situation, please send us an email: shop@felina.mx 


Returns


Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@felina.mx.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@felina.mx and send your item to: Alfonso Reyes 58 CDMX Ciudad de México MX 06170.


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Alfonso Reyes 58 CDMX Ciudad de México MX 06170

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.